Medications your doctor has approved for regular, ongoing use. Order online via the NHS App, in person, or by post — allowing up to 2 working days for processing.
There are four convenient ways to request your repeat prescription. Choose whichever is easiest for you — just remember to order in good time.
The quickest and most convenient way to order. Register with the NHS App or SystmOnline to request prescriptions 24/7 from your phone or computer. You can also track the status of your request.
Fill in a prescription request form at reception, or underline the items you need on the tear-off side of your prescription slip and drop it in to us. Please only request medications you actually need.
If you are unable to collect your prescription in person, we can return it by post. Simply include a stamped, self-addressed envelope with your request and we'll send the prescription directly to you.
For urgent queries about your prescription, call us during opening hours. Please note that phone lines can be busy, so online ordering is encouraged where possible for routine requests.
Every prescription request at Saluja Clinic goes through a careful review process to ensure it is safe, appropriate, and up to date for your needs. This takes time to do properly, but it means you can trust what you're receiving.
Delays may occur if a requested medication is not on your repeat list, differs from what is recorded, or if your doctor wishes to review your medication first. You may be contacted to arrange an appointment.
Important: Please do not order medication you do not need. Overstocking contributes to NHS waste and means medications cannot reach those who need them.
Some prescription requests fall outside the standard 2-day process. Here's what to do in each situation.
If you have run out of critical medication — including anti-epileptics, insulin, inhalers, or adrenaline pens for anaphylaxis — contact us immediately. Do not wait.
If you are newly registered and take regular medication, please book an appointment with our Health Care Assistant before you need more medication.
For medications not on your repeat list — such as seasonal hay fever treatment or a previously prescribed medication — book a telephone consultation with our GP Clinical Pharmacist.
The NHS App and SystmOnline let you manage your repeat prescriptions at any hour, from any device — no need to visit or call the surgery for routine requests.
Two secure platforms — choose whichever suits you
The fastest way to request your repeat medication — available 24 hours a day via the NHS App or SystmOnline.
For new medication, medication reviews, or if you have questions about your treatment, book an appointment with one of our GPs or Clinical Pharmacist.